/* Beep Live Chat console · © 2026 Beep Africa Technologies Limited */
:root{--blue:#1565FF;--navy:#0B1B3F;--bg:#F4F8FB;--card:#fff;--fg:#0B1B3F;--muted:#5B6B8C;--line:#E3EAF0;--them:#F1F5FA;--note:#FFF6D6;--bot:#EEF4FF;--err:#C62828;--ok:#0E8F5B;--warn:#B26A00}
@media (prefers-color-scheme:dark){:root{--bg:#0B1424;--card:#121F36;--fg:#E8EEF8;--muted:#9AA8C2;--line:#24324D;--them:#1B2A45;--note:#3A3214;--bot:#18284A}}
*{box-sizing:border-box}
html,body{margin:0;height:100%}
body{font:14px/1.45 system-ui,-apple-system,"Segoe UI",Roboto,Arial,sans-serif;background:var(--bg);color:var(--fg)}
a{color:var(--blue)}
button{font:inherit;cursor:pointer}
input,select,textarea{font:inherit;color:var(--fg);background:var(--card);border:1px solid var(--line);border-radius:8px;padding:8px 10px;width:100%}
input[type=checkbox]{width:auto}
input:focus,select:focus,textarea:focus{outline:2px solid var(--blue);outline-offset:0}
.boot{padding:40px;text-align:center;color:var(--muted)}
.btn{background:var(--blue);color:#fff;border:0;border-radius:8px;padding:9px 14px;font-weight:600}
.btn:disabled{opacity:.6}
.ghost{background:transparent;color:var(--fg);border:1px solid var(--line);border-radius:8px;padding:8px 12px}
.small{font-size:12px}.btn.small,.ghost.small{padding:5px 10px;font-size:13px}
.block{display:block;width:100%;margin-top:12px}
.danger{color:var(--err)}
.muted{color:var(--muted)}.err{color:var(--err)}
.field{display:flex;flex-direction:column;gap:4px;margin:8px 0}
.check{display:flex;gap:6px;align-items:center;margin:6px 0}
.card{background:var(--card);border:1px solid var(--line);border-radius:12px;padding:14px;margin-bottom:12px}
.center-page{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:16px}
.login{width:360px;max-width:100%}
.login .btn,.login .ghost{width:100%;margin-top:8px}
.brand{display:flex;align-items:center;gap:8px;font-weight:700;font-size:16px}
.brand img{width:28px;height:28px}
.qr{display:block;margin:8px auto;border-radius:8px;background:#fff}
code{background:var(--them);padding:2px 6px;border-radius:4px;word-break:break-all}
.top{display:flex;align-items:center;gap:16px;padding:8px 16px;background:var(--navy);color:#fff;flex-wrap:wrap}
.top nav{display:flex;gap:4px;flex-wrap:wrap;flex:1}
.nav{background:transparent;border:0;color:#cfd9ef;padding:6px 10px;border-radius:6px}
.nav.on,.nav:hover{background:rgba(255,255,255,.12);color:#fff}
.top .me{display:flex;gap:6px;align-items:center}
.top .ghost{color:#fff;border-color:rgba(255,255,255,.3)}
.status-sel{width:auto;padding:4px 8px}
.st-online{color:var(--ok)}.st-away{color:var(--warn)}.st-offline{color:var(--muted)}
.main{height:calc(100vh - 52px);overflow:auto}
.chats{display:grid;grid-template-columns:280px 1fr 320px;height:100%}
.lists{border-right:1px solid var(--line);overflow:auto;padding:8px;background:var(--card)}
.lists.wide{min-width:280px}
.lists h3{font-size:12px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);margin:14px 6px 6px}
.qsum{padding:4px 6px}
.item{display:block;width:100%;text-align:left;background:transparent;border:1px solid transparent;border-radius:8px;padding:8px;color:var(--fg);margin-bottom:2px}
.item:hover{background:var(--them)}.item.on{background:var(--bot);border-color:var(--blue)}
.item.waiting{border-left:3px solid var(--warn)}
.row{display:flex;justify-content:space-between;align-items:center;gap:6px}
.preview{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:var(--muted)}
.pill{background:#D9465F;color:#fff;border-radius:10px;padding:0 7px;font-size:12px}
.center-col{display:flex;flex-direction:column;min-width:0;height:100%}
.empty{margin:auto;color:var(--muted);padding:24px;text-align:center}
.chat-head{display:flex;justify-content:space-between;align-items:center;gap:8px;padding:10px 14px;border-bottom:1px solid var(--line);background:var(--card);flex-wrap:wrap}
.acts{display:flex;gap:6px;flex-wrap:wrap}
.msgs{flex:1;overflow:auto;padding:14px;display:flex;flex-direction:column;gap:8px}
.msg{max-width:75%;display:flex;flex-direction:column}
.msg.visitor{align-self:flex-start}.msg.agent,.msg.note,.msg.bot{align-self:flex-end;align-items:flex-end}
.bubble{padding:8px 11px;border-radius:12px;background:var(--them);white-space:pre-wrap;overflow-wrap:anywhere}
.msg.agent .bubble{background:var(--blue);color:#fff}.msg.agent .bubble a{color:#fff}
.msg.bot .bubble{background:var(--bot)}
.msg.note .bubble{background:var(--note);border:1px dashed var(--warn)}
.who{color:var(--muted);margin:0 4px 2px}
.sys{align-self:center;color:var(--muted);font-size:12px;text-align:center}
.att{max-width:240px;max-height:240px;border-radius:8px;display:block;margin-top:4px}
.src{margin-top:4px;opacity:.85}
.typing{padding:0 14px 4px}
.sugg{padding:0 14px}
.sugg-head{display:flex;align-items:center;gap:6px}.sugg-head .ghost{margin-left:auto}
.sugg-item{display:block;width:100%;text-align:left;background:var(--bot);border:1px solid var(--line);color:var(--fg);border-radius:8px;padding:8px;margin:4px 0;white-space:pre-wrap}
.composer{border-top:1px solid var(--line);padding:10px 14px;background:var(--card);position:relative}
.composer.is-note textarea{background:var(--note)}
.composer textarea{resize:vertical}
.tools{display:flex;align-items:center;gap:8px;margin-top:6px;flex-wrap:wrap}
.grow{flex:1}
.canned-pop{position:absolute;bottom:100%;left:14px;right:14px;background:var(--card);border:1px solid var(--line);border-radius:8px;box-shadow:0 6px 20px rgba(0,0,0,.15);max-height:240px;overflow:auto}
.canned-item{display:block;width:100%;text-align:left;background:transparent;border:0;padding:8px 10px;color:var(--fg)}
.canned-item:hover,.canned-item:focus{background:var(--them)}
.side{border-left:1px solid var(--line);overflow:auto;padding:12px}
.side h3{margin:0 0 6px;font-size:14px}.side h4{margin:12px 0 4px;font-size:13px}
.badge{display:inline-block;border-radius:6px;padding:3px 8px;font-size:12px;font-weight:600;margin:4px 0}
.badge.ok{background:#E3F7EE;color:var(--ok)}.badge.warn{background:#FFF1D6;color:var(--warn)}
.line{display:flex;flex-direction:column;padding:4px 0;border-bottom:1px solid var(--line)}
.line.overdue span:first-child{color:var(--err);font-weight:600}
.page{padding:16px 20px;max-width:1200px}
.page h1{margin:0 0 12px;font-size:22px}
.inline{display:flex;gap:10px;align-items:flex-end;flex-wrap:wrap}.inline .field{width:auto}
.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:10px;margin:12px 0}
.stat{background:var(--card);border:1px solid var(--line);border-radius:12px;padding:12px}.num{font-size:22px;font-weight:700}
.tbl{width:100%;border-collapse:collapse;background:var(--card);border:1px solid var(--line);border-radius:8px;margin:8px 0;font-size:13px}
.tbl th,.tbl td{text-align:left;padding:7px 9px;border-bottom:1px solid var(--line);vertical-align:top;overflow-wrap:anywhere}
.tbl th{color:var(--muted);font-weight:600}
.form-grid{max-width:680px}
.search{display:flex;gap:6px;margin-bottom:8px}
.hours-row{display:flex;align-items:center;gap:6px}.hours-row input[type=time]{width:120px}.hours-row .check{width:130px}
.modal-back{position:fixed;inset:0;background:rgba(11,27,63,.5);display:flex;align-items:center;justify-content:center;padding:16px;z-index:50}
.modal{background:var(--card);color:var(--fg);border-radius:12px;padding:18px;width:520px;max-width:100%;max-height:90vh;overflow:auto}
.modal h2{margin:0 0 8px;font-size:18px}
.actions{display:flex;gap:8px;justify-content:flex-end;margin-top:14px}
.toast{position:fixed;bottom:20px;left:50%;transform:translateX(-50%);background:var(--navy);color:#fff;padding:10px 16px;border-radius:8px;z-index:60}
.toast.bad{background:var(--err)}
@media (max-width:1000px){.chats{grid-template-columns:240px 1fr}.side{display:none}}
@media (max-width:700px){.chats{grid-template-columns:1fr}.lists{max-height:35vh}.main{height:auto}}